Ability for Customers to rate their crew or Project Manager at time of Project Compeltion signature

Purpose: to improve quality control, and give key insights/data on what their crews/project managers do great and where improvement is needed.

Feature Description: When customer signs off on project completion, require them to give a 1-5 star rating for their crew and/or Project Manager. Can be a single overall rating or you could add custom aspects for your crews/PM(s) to be rated on (Attention to Detail, Prep Work, Communication, On-Time, Attitude, Overall Experience, Would you hire us again etc).

Benefits of the Feature:

• Dripjobs could use this data to rank crews, and and give the business owner insight on crews/PM’s that may need to be monitored more closely, or need training in certain areas of the painting process.

• On the other side of the coin, it can also give the Business Owner information on where crews deserve praise.

• Could give the info needed for the ability to set quality/customer experience standards and track improvement in low ranked areas.

• Could also give business owners the insights necessary to be able to offer your crews and/or PM’s potential Quality bonuses.

• Sometimes there are customers who are just too nice/shy/non-confrontational to be critical of the work in person which can leave them with a poor experience that you would otherwise be unaware of

  • So if the Business Owner see’s a low rating given on a project in any given area, it gives them an opportunity to reach out to ask what happened, take steps to correct the issue, and ensure that the customer leaves with a great experience.

I’m not Tech person, but given some of the existing features this seems like a rather simple one to add that could provide super valuable information and improved quality control for DripJob customers