Skip to main content

Skip a Drip

Feature Requests

Could we have a the ability to skip a single drip message?

We have noticed that often after we send a proposal the customer may reply after the first or second drip message communicating that they will make a decision soon or they are waiting on a second quote. At this point we don't want the system to send another follow up for a couple of days because it irritates them given they told us they will let us know soon. Right now the only way seems to be to turn off the drips completely for that customer which we don't want because we still want to follow up but give a bit of space. To keep remembering to turn off and on the drips to accomplish that is not sustainable.

Posted by Daniel Gevara ·
Status: Planned for V23 comments

Comments3

  • Anonymous User

    •

    Apr 22, 2024

    I know we can toggle it on/off. But maybe another button that is like a “snooze” that’s is easily hit from within the communication function?

    I’ve had this happen a lot as I’m still getting acclimated. The customer then gets confused because they’ve spoke to me about it. But we don’t want to turn it off and miss the follow-ups if we’ve not heard back after a few days.

  • Justin Dean

    •

    Apr 22, 2024

    Couldn’t you just change the frequency or put them in a custom sequence ?

  • Anna Mudd

    •

    Apr 18, 2024

    Oohh yeah, like a pause drip button. Maybe something you could select how many days (1-3+ etc) to pause before it restarts. Drip snooze.